Your satisfaction is our promise.
At Noor e Bano, we strive to bring you the finest quality with every order. If for any reason you are not fully satisfied, our 7-Day Return Policy is here to help.
🕒 Return Period
You may request a return within 7 days of receiving your order.
✅ Eligibility for Return
To qualify for a return, the item must be:
✔️ Unused, unwashed, and in original condition
✔️ With original tags & packaging intact
✔️ Accompanied by a valid receipt or proof of purchase
❌ Non-Returnable Cases
Returns will NOT be accepted if:
• You changed your mind about the color, design, or style
• The item has been used, washed, or damaged after delivery
• The return request is made after 7 days of delivery
🔄 Exchange Policy
Exchanges are available only in the following cases:
• The wrong product was delivered
• The item received is defective or damaged
📦 Return Shipping Charges
⚠️ Please Note: Return shipping charges will be borne by the customer. Noor e Bano does not cover return courier fees.
💵 Refund Process
Here's how our refund process works:
Step 1: Contact us at noorebanoo@gmail.com or WhatsApp +92 323 8089824 to initiate the return.
Step 2: Once approved, send the item back to our return address.
Step 3: After we receive and inspect the item, your refund will be processed within 7 to 10 working days.
Step 4: Refund will be transferred via Bank Transfer, JazzCash, or EasyPaisa.
📍 Return Address
Noor e Bano (Zoya Collection)
First Floor, Maria Centre,
Cut Piece Gali No. 2,
Quetta, Pakistan
📞 Need Assistance?
📧 noorebanoo@gmail.com
📱 +92 323 8089824
Thank you for shopping with Noor e Bano — where trust comes first. 💫